Terms & Conditions
1. Introduction
Welcome to JustBet (operated via justbet-australia.com). These Terms and Conditions ("Terms") set out the agreement between you ("User", "you", or "your") and JustBet ("Company", "we", "our", "us"). By creating an account, accessing, or using our website and services, you agree to be bound by these Terms, our Privacy Policy, and any other related rules posted on our site.
Please read these Terms carefully before using our services. If you do not agree, you should not register or continue using our platform.
Our platform is designed for punters located in Australia and operates under the standards and guidelines of the Australian Communications and Media Authority (ACMA) for interactive wagering. All amounts displayed and processed on JustBet are in Australian Dollars (AUD).
2. Eligibility
To use JustBet, you must meet all of the following criteria:
- You are at least 18 years of age or older at the time of registration.
- You are a resident of Australia.
- You have not been self-excluded or banned from gambling through any local or national program.
- You do not reside in a jurisdiction where the use of our services is prohibited.
- You possess full legal capacity to enter into binding contracts.
We may request identification documents at any time to verify your eligibility. Failure to provide such documents when requested may result in suspension or termination of your account and the forfeiture of any winnings.
3. Account Registration and Verification
3.1 Creating an Account
To play pokies, place a punt, or access our promotions, you must register a personal account with accurate personal details, including full name, date of birth, residential address, and payment information. Only one account per person, household, or IP address is permitted.
3.2 Account Verification (KYC)
In compliance with Australian anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, all users must verify their identity. Verification may include, but is not limited to:
- Government-issued identification (passport, driver’s licence, Medicare card).
- Proof of address (utility bill or bank statement).
- Source of funds or payment method.
You will not be able to withdraw funds until your account has been fully verified. We reserve the right to apply verification checks at any time.
3.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials. Activities conducted under your account are considered to be authorized by you. If you believe your account has been compromised, notify us immediately at [email protected].
4. Deposits and Withdrawals
4.1 Deposits
You can deposit funds using AUD via locally supported payment options, including POLi, PayID, BPAY, Neosurf, Visa, Mastercard, and select cryptocurrencies. Instant PayID deposits are supported for your convenience. The minimum deposit amount will be displayed during the transaction process.
Deposited funds must originate from a payment method registered in your name. We reserve the right to suspend any deposits that do not meet our compliance checks.
4.2 Withdrawals will only be processed to verified accounts and payment methods. You may need to meet wagering requirements for bonuses before withdrawing. Processing times for withdrawals may vary depending on the payment method used, typically ranging from 1 to 3 business days.
We reserve the right to check all transactions for fraud or AML compliance prior to approving a withdrawal.
4.3 Dormant Accounts
If your account remains inactive (no logins or play activity) for 12 consecutive months, it may be classified as dormant. A small administrative fee may apply to maintain dormant accounts, and after 24 months, balance funds may be treated according to local unclaimed money regulations.
5. Bonuses and Promotions
5.1 General Terms
From time to time, JustBet may offer welcome bonuses, free spins on pokies, cashback offers, or no-deposit bonuses. Each promotion will have specific terms attached, including wagering requirements, expiry dates, and game limitations.
5.2 Wagering Requirements
Unless otherwise specified, bonus funds and free spin winnings are subject to a 35x wagering requirement before withdrawal. Only real-money wagers contribute to fulfilling these requirements. Wagers placed with bonus money on excluded games or bets exceeding the maximum allowed bet may void the bonus and any associated winnings.
5.3 Bonus Abuse
If the Company believes that a user has abused, manipulated, or exploited a bonus or promotion (such as by "bonus hunting" or multi-accounting), we reserve the right to cancel the promotion, void winnings, and close the account.
5.4 Withdrawal of Bonus Funds
Bonus money cannot be withdrawn directly. Only winnings that meet wagering requirements will become cashable. Any unused bonus funds will expire after the bonus period specified in the promotion’s terms.
6. Fair Play and Acceptable Use
You agree to use our website for personal entertainment purposes only. You must not:
- Attempt to manipulate the platform’s system or use bots, scripts, or automated tools.
- Collude with other players.
- Engage in fraudulent, criminal, or unlawful activity.
- Use our site in any way that may damage our reputation or disrupt service for others.
Any fraudulent activity or system abuse may result in account suspension, winnings confiscation, and referral to relevant authorities.
7. Responsible Gambling
We are committed to providing a safe, enjoyable, and responsible betting environment.
7.1 Limits and Self-Exclusion
Users may set deposit, loss, or session limits anytime from their account settings. If you feel gambling is becoming a problem, you can request temporary or permanent self-exclusion by contacting our support team at [email protected].
We strongly support the use of national tools such as the National Self-Exclusion Register (BetStop).
7.2 Support and Resources
If gambling is causing you stress, please reach out to:
- Gambling Help Online: www.gamblinghelponline.org.au.
- Helpline: 1800 858 858 (available 24/7 across Australia).
These organizations provide confidential advice and counselling services free of charge.
7.3 Age Verification
Underage gambling is strictly prohibited. Any user found to be under 18 will have their account closed and any winnings voided.
8. Sports Betting Rules
8.1 Accepted Bets
You may have a crack at placing punts on popular Australian sports, including AFL, NRL, and horse racing events like the Melbourne Cup. Specific rules for each event type are available on the betting page.
8.2 Bet Settlement
All bets are settled according to official results and data provided by sport governing bodies. If an event is cancelled or postponed, settlement will follow the specific market rule displayed prior to betting.
8.3 Betting Limits
We reserve the right to set maximum and minimum punt amounts per event. Any attempt to bypass system-imposed limits may lead to bet cancellation or account suspension.
9. Game Rules — Pokies and Casino Games
9.1 Randomness and Fairness
All pokies and casino games on JustBet are powered by certified Random Number Generator (RNG) technology to ensure fair outcomes. We regularly audit our systems to maintain game fairness and transparency.
9.2 Game Malfunctions
If a game crashes or a connection is lost, only the last confirmed result before disruption will stand. Any bets affected by technical errors or malfunctions will be voided, and affected stakes will be refunded.
9.3 Disconnections
In the event of disconnection during gameplay, the platform will typically auto-complete the unfinished round. Results can be reviewed once you log back in.
10. Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)
JustBet strictly complies with Australia’s Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and related ACMA guidelines.
We apply the following measures:
- Verification of player identity (KYC).
- Monitoring of transactional activity to detect suspicious behaviour.
- Reporting of threshold transactions and suspicious matters to AUSTRAC (Australian Transaction Reports and Analysis Centre).
- Restriction or closure of accounts exhibiting unlawful or suspicious activity.
Users agree not to use JustBet for any illegal financial transactions or to disguise the source of funds. We may request proof of income or source of funds when deemed necessary.
11. Privacy and Data Protection
Your personal information is processed in accordance with the Privacy Act 1988 (Cth). We collect and store data only to facilitate your use of JustBet, verify your eligibility, and comply with AML/CTF obligations.
We employ strong security measures to protect your personal and financial information, including SSL encryption on all transactions. We will never share or sell your data to unauthorized third parties.
12. Dispute Resolution
12.1 General Approach
We aim to resolve all disputes fairly and promptly. If you have a complaint, please contact us at [email protected].
12.2 Complaint Process
When submitting a complaint, include your name, username, and full description of the issue. Our support team will acknowledge receipt within 48 hours and investigate your claim.
12.3 Escalation
If a dispute remains unresolved, you may contact an independent alternative dispute resolution body or the Australian Communications and Media Authority (ACMA) for further review.
12.4 Final Decision
Decisions made by the Company following the internal and external procedures shall be final, except as required under applicable Australian law.
13. Intellectual Property
All text, graphics, logos, designs, and software displayed on JustBet are owned or licensed by us. Users are granted a non-exclusive, non-transferable licence for personal use only. Copying, distribution, or modification of our content without permission is prohibited.
14. Limitation of Liability
JustBet strives to provide a ripper experience but does not guarantee uninterrupted service. To the maximum extent permitted by law:
- We are not responsible for losses arising from system errors, delays, interruptions, or unauthorized access.
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
- You use our platform entirely at your own risk.
In the event of unforeseen technical issues, our liability shall not exceed the value of the bet or the funds in your account at the time of the incident.
15. Account Closure and Termination
We reserve the right to close or suspend accounts at our sole discretion in circumstances including (but not limited to):
- Breach of these Terms or applicable Australian law.
- False or misleading information provided during registration.
- Evidence of fraud, collusion, or AML/CTF breaches.
- Self-exclusion requests or responsible gambling interventions.
You may close your account at any time by contacting customer support.
16. Changes to Terms
From time to time, we may update these Terms to reflect legal changes, technical improvements, or service updates. The date of the most recent revision will always be displayed at the bottom of this page. Continued use of our services after changes take effect implies acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of the Commonwealth of Australia. Any dispute or claim arising under or in connection with these Terms shall be subject to the jurisdiction of Australian courts.
18. Contact Information
If you have any questions, feedback, or require assistance, please reach out to our support team:
Email: [email protected].
Operating hours: Monday to Friday, 9 AM – 8 PM AEST.
Currency: All transactions are processed in Australian Dollars (AUD).
Last updated: April 2026.
