Responsible Gambling
At JustBet, we’re committed to making every punt safe, enjoyable, and sustainable. Gambling is meant to be a form of entertainment — a fun way to have a crack at your favourite pokies or cheer on your team during the footy season — not a source of stress or harm. We believe in balance, transparency, and providing tools that help you stay in control every step of the way.
Responsible gambling means understanding the risks, knowing your limits, and using the tools and support available when you need them. Whether you enjoy a quick spin on the pokies or place a punt on the AFL or horse racing, we want you to have a ripper experience without it affecting your wellbeing or financial stability.
Our Commitment to Responsible Play
JustBet operates under the oversight of the Australian Communications and Media Authority (ACMA), ensuring fair practices, consumer protection, and compliance with all local laws. Our goal is simple — to give punters every opportunity to enjoy gaming safely and responsibly, whether you deposit via PayID, POLi, BPAY, Neosurf, Visa, Mastercard, or even crypto.
We’re proud to support responsible gambling in Australia through partnerships with expert organisations that provide confidential help and advice. We encourage our players to know the signs of risky gambling behaviour and to reach out early if the fun starts to fade.
Setting Personal Limits
Everyone has different comfort levels when it comes to gambling. That’s why JustBet offers flexible account tools to help you set clear boundaries:
- Deposit Limits: Control the amount of money you put into your account over a chosen period — daily, weekly, or monthly. This feature lets you set a limit in AUD, ensuring your spending aligns with your budget.
- Loss Limits: Optionally, you can set how much you’re prepared to lose within a defined timeframe. Once that amount is reached, you’ll be prevented from placing further bets until the period resets.
- Wager Limits: Keep your bets moderate by restricting how much you can punt per game or event. A small cap per bet goes a long way in helping you maintain responsible habits.
You can adjust your limits anytime under your account settings. Any increase to existing limits will take effect only after a 24-hour cooling period, giving you space to reconsider before committing to higher caps.
Cooling-Off Periods
If you feel you’re playing more often than you’d like — whether it’s spending every arvo spinning the pokies or constantly chasing wins — it might be time to take a break. JustBet offers cooling-off periods, allowing you to temporarily pause your gaming account.
These breaks can last anywhere from 24 hours to six months. During a cooling-off period, you won’t be able to deposit, bet, or access promotional offers. We’ll send a confirmation email once your requested pause is active and another before it’s set to expire.
Taking a step back can be the reset you need to keep gambling fun and focused. Even short breaks help re-establish healthy habits and give you time to reflect on your gaming patterns.
Self-Exclusion Options
If you decide that taking a longer or indefinite pause is the best step, our self-exclusion tool can help. Self-exclusion means voluntarily locking your account for a minimum of six months up to permanent exclusion. During this period:
- You won’t be able to log in or reopen your account.
- You’ll stop receiving promotional messages and offers.
- Any pending transactions will be responsibly managed before the exclusion takes effect.
This option is designed for those who feel gambling is no longer enjoyable and might be causing harm — whether financial, emotional, or social. Self-exclusion can be initiated at any time by contacting our support team. We’ll handle your request with empathy and confidentiality.
Recognising the Signs of Problem Gambling
Sometimes the signs of gambling harm can creep up slowly. Recognising them early is key to getting back on track. Ask yourself the following:
- Do you spend more money or time gambling than you intended?
- Are you chasing losses, trying to win back what you’ve lost?
- Do you hide gambling activity or feel guilty after betting?
- Has gambling began affecting relationships or financial stability?
- Do you feel stressed, irritable, or anxious when not gambling?
If any of these sound familiar, it could be time to seek guidance. Help and support are available across Australia — free, confidential, and open 24/7.
Where to Get Help
Australia has a strong network of professional services dedicated to helping people manage gambling issues. If you’d like to talk or get advice, here are trusted sources:
- Gambling Help Online: 24/7 chat and phone counselling — call 1800 858 858 or visit their online portal.
- Lifeline Australia: Provides crisis support for mental health and wellbeing — call 13 11 14.
- Beyond Blue: Assistance for anxiety and depression related to gambling — call 1300 22 4636.
- Financial Counselling Australia: Free guidance for those facing financial stress due to gambling.
- Kids Helpline: For young Australians impacted by gambling problems at home — call 1800 55 1800.
Every conversation with these services is private, judgment-free, and focused on supporting you through recovery and balance.
Responsible Gaming Tips
JustBet believes responsible gambling starts with awareness and small, consistent actions. Here are some practical tips to keep your gaming healthy:
- Treat gambling as entertainment — never a way to earn money.
- Set your limits before you start betting and stick to them.
- Never punt when you’re stressed, upset, or under the influence of alcohol.
- Don’t borrow money or chase losses.
- Keep your gaming sessions short — take breaks regularly.
- Celebrate wins modestly and accept losses as part of the game.
- Balance gaming with other hobbies like sport, fitness, or social activities.
- Talk openly with friends or family about your gameplay if you’re feeling uncertain.
A healthy gaming routine looks different for everyone, but staying mindful of these habits helps keep gambling positive.
Protecting Minors
JustBet strictly prohibits underage gambling. Australian law requires all users to be at least 18 years old to create an account and participate in real-money gaming. We perform identity verification during registration using standard local tools like PayID verification and ID checks.
Parents and guardians should take care to ensure minors cannot access gambling sites. Useful safeguards include:
- Installing parental control software that blocks gambling websites.
- Keeping banking and login details private at all times.
- Discussing the risks of gambling with young people to encourage awareness.
If you suspect an underage person is accessing JustBet, please notify our support team immediately so we can take swift protective action.
Our Staff Training
Every member of the JustBet support team is trained to identify potential signs of gambling harm and respond with empathy and discretion. When a punter reaches out for help — whether during a live chat or a support call — our agents follow best-practice protocols to guide them towards self-help tools or professional resources like Gambling Help Online.
We also run internal workshops to reinforce awareness about responsible gambling laws, emotional impacts, and support pathways, ensuring every player interaction reflects understanding and respect.
Our Role in the Community
As a regulated Australian operator, JustBet supports community initiatives promoting responsible gambling education and research. By collaborating with Australian authorities and helpline services, we contribute to ongoing public awareness around gaming safety.
Our focus includes:
- Funding educational campaigns that encourage safe play.
- Promoting early intervention strategies.
- Supporting policy on fair gaming and transparency.
We believe responsible gambling is a shared effort among operators, regulators, and the public — one that keeps gaming sustainable for the long term.
Staying in Control
We understand that gambling can be exciting, especially during big events like the Melbourne Cup or AFL finals. It’s natural to get caught up in the moment. However, staying in control ensures the experience remains positive. Use your account tools to monitor activity, view detailed history of deposits and bets, and assess changes over time.
If you notice spending trends increasing or anxiety building around your gameplay, it’s okay to pause and reassess. The best punters know when to step back — and JustBet is here to help you make that decision confidently.
Support and Contact
If you ever need help managing your account, setting limits, or activating exclusion tools, our local support team is available during Australian business hours (9am–8pm AEST). You can reach us through:
- Live Chat on our.
- Email at [email protected].
- Telephone Support (available during local hours).
We’ll walk you through each responsible gambling feature step-by-step. You’ll never face technical or emotional challenges alone.
Final Word
At JustBet, we believe a responsible player is a confident, informed player. Gambling should enhance your enjoyment — whether you’re spinning the pokies, cheering on your favourite NRL side, or placing a Saturday punt on the races. When approached mindfully, it remains safe, social, and rewarding.
Remember, there’s always help when you need it, and tools to keep you in control. If gambling stops being fun, reach out for support. Life’s full of ripper moments — we want to make sure gambling stays one of them.
