Privacy Policy

Last updated: April 2026.

At JustBet (“we,” “our,” “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit justbet-australia.com (“the Website”) or use our betting services. We comply with Australian privacy and data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR) for users accessing our Website from the European Union.

We encourage you to read this Policy carefully so you fully understand your rights and how we handle your data. By continuing to use the Website, you acknowledge and agree to the terms outlined here.

1. Who We Are

JustBet operates an Australian-facing online betting and gaming platform offering pokies, sports betting (including AFL, NRL, and horse racing), and live casino experiences to adult users. We are registered and operate in compliance with relevant Australian standards and regulations enforced by the Australian Communications and Media Authority (ACMA).

If you have any questions or need assistance regarding this Privacy Policy or your personal data, you can reach our Data Protection Officer at:

Email: [email protected].

2. Scope of This Policy

This Policy applies to all users who access our Website, register an account, or interact with our platform in any way, including through live chat, promotions, newsletters, or customer support. It covers personal data we collect both online and through our communication channels.

3. Information We Collect

We collect information necessary to provide you with betting and gaming services, enhance your experience, and comply with legal obligations. The types of data we collect include:

3.1 Personal Identification Data

  • Full name, date of birth, and.
  • Residential.
  • Contact details (email address, phone number).
  • Government-issued identification (e.g, driver’s licence, passport) for account verification under Australian KYC.
  • Proof of residence documentation (e.g, utility bill).

3.2 Account and Transaction Data

  • Username and password (encrypted and stored securely).
  • Betting history: wagers placed, wins/losses, and preferences (sports, pokies, etc.).
  • Payment details such as deposit and withdrawal transactions made via POLi, PayID, BPAY, Visa, Mastercard, Neosurf, or.
  • Account balances and bonus usage (e.g, welcome bonuses, free spins, no-deposit offers).

3.3 Technical Data

  • IP address, browser type, and operating.
  • Device identifiers (cookies, pixel tags).
  • Session information such as login time, location data, and site usage.
  • Referral sources or marketing campaign data.

3.4 Communication Data

  • Emails, live chat logs, or support tickets shared with us.
  • Feedback, complaints, or inquiries submitted via our contact.
  • Participation in surveys or promotional.

4. How We Use Your Information

We only use your personal information for legitimate business purposes and as permitted by Australian law. Common uses include:

  • Registering and maintaining your JustBet.
  • Verifying your identity and age to comply with legal gambling.
  • Processing payments, deposits, and withdrawals securely in AUD (A$).
  • Providing games, sports betting services, and personalised.
  • Managing responsible gambling tools and self-exclusion.
  • Communicating account updates, promotional offers, and security.
  • Detecting and preventing fraud, money laundering, and suspicious.
  • Complying with our legal and regulatory duties under ACMA.
  • Analyzing platform performance and user behaviour to improve our.

We may aggregate or anonymize some of your information for statistical or research purposes. Such data cannot identify you personally.

5. Legal Basis for Processing

In compliance with the Privacy Act 1988 and, where applicable, the GDPR, our legal bases for processing your personal information include:

  • Consent: When you opt in to receive marketing communications or participate in bonuses.
  • Contractual necessity: When processing is required to fulfil our service agreement (e.g, bet placement, payouts).
  • Legal obligation: When verifying identity, preventing crime, or retaining records under KYC/AML laws.
  • Legitimate interest: To enhance user experience, prevent fraud, or ensure platform security.

6. Cookies and Tracking Technologies

JustBet uses cookies and similar technologies to create a smoother experience for punters. Cookies help us remember your preferences, track performance, and deliver tailored promotions. There are three main cookie types we use:

  • Essential cookies – Required for website functionality (e.g, login sessions).
  • Analytical cookies – Measure usage and help improve our.
  • Marketing cookies – Serve personalised offers and ads.

You can manage or delete cookies through your browser settings, but disabling them may affect site performance.

7. Data Retention

We retain your personal data for as long as necessary to meet our business purposes and legal requirements. Generally:

  • Account data is retained while your account is active and for at least five years after closure, as required under Australian anti-money laundering laws.
  • Transaction records are stored for accounting and auditing.
  • Marketing consent preferences are kept until you withdraw them.

When personal data is no longer required, it is securely deleted or anonymized.

8. Sharing and Disclosure of Information

JustBet may share information with trusted partners and service providers where necessary to deliver our services, such as:

  • Payment processors (POLi, PayID, BPAY, Visa, Mastercard, Neosurf, crypto providers) for transaction.
  • Identity verification services for KYC.
  • Data analytics and marketing providers helping us improve site.
  • Regulatory authorities such as ACMA or AUSTRAC when legally.
  • Legal or law enforcement agencies responding to court orders or.

We ensure all third parties are bound by strict confidentiality and data protection agreements, consistent with Australian and EU standards.

We do not sell or rent your personal information to third parties.

9. International Data Transfers

Your personal data may occasionally be transferred and stored on secure servers located outside Australia, including the European Economic Area (EEA). When we do so, we implement safeguards such as standard contractual clauses (SCCs) or equivalent protections to ensure your data remains secure and processed following applicable laws.

10. Security of Your Information

We take data security seriously. JustBet employs a combination of administrative, technical, and physical safeguards to protect your personal information, including:

  • SSL encryption across all data.
  • Secure, PCI-compliant payment.
  • Two-factor authentication (2FA) for sensitive.
  • Regular vulnerability testing and.
  • Restricted employee access to customer data on a need-to-know.

Despite our efforts, no system is completely immune from unauthorised access. We encourage you to maintain strong passwords and monitor your account regularly.

11. Your Rights and Choices

Under the Privacy Act 1988 and, where applicable, the GDPR, you have several rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Ask us to delete personal data, subject to regulatory retention requirements.
  • Restriction: Request limited data processing in certain circumstances.
  • Portability: Request a copy of your data in a readable format.
  • Opt-out: Withdraw consent for marketing at any time or manage cookie preferences.

To exercise these rights, please contact our support team via [email protected]. We will respond to your request within a reasonable time, typically within 30 days.

12. Marketing Preferences

We may send you promotional materials about new pokies, bonuses, betting tips, or special offers unless you opt out. You can manage your preferences by:

  • Clicking the “unsubscribe” link in promotional emails.
  • Adjusting communication settings in your account dashboard.
  • Contacting our support team directly.

We strive to make our promotions exciting, relevant, and compliant with Australian gambling advertising standards.

13. Responsible Gambling and Data Use

JustBet supports responsible gambling. When you set deposit limits, enable time-outs, or activate self-exclusion, we store and process related data to ensure compliance with your chosen limits. Your data also allows us to monitor for risky behaviour and offer early-intervention measures.

If you or someone you know needs help, contact Gambling Help Online at 1800 858 858, available 24/7 across Australia.

14. Minors

Our services are intended only for adults aged 18 years and over. We do not knowingly collect or store information from minors. If we become aware that a minor has provided personal data, it will be deleted immediately, and access will be blocked.

15. Links to Third-Party Sites

The JustBet Website may include links to third-party content or websites (e.g, payment providers, affiliates). We are not responsible for the privacy practices or content on those sites. We recommend reviewing the privacy policies of external platforms before providing any personal information.

16. Use of Cryptocurrencies

For punters using cryptocurrencies, we process wallet data, transaction identifiers, and timestamps solely for payment verification and fraud prevention. Crypto transactions remain pseudonymous, but we still apply standard KYC and AML verification in line with Australian law.

17. Data Breach Notification

In the unlikely event of a data breach that may compromise your personal information, we will:

  1. Take immediate steps to contain the incident;.
  2. Notify the affected users;.
  3. Report the breach to the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) Scheme;.
  4. Provide guidance on protective actions users can take.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business operations. When updates are made, the “Last updated” date at the top will be revised, and significant changes will be communicated through the Website or via email.

Your continued use of JustBet services after updates signifies your acceptance of the revised terms.

19. Contact Us

If you have questions, concerns, or complaints about how your personal data is handled, please contact:

JustBet Privacy Officer.

Email: [email protected].

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

By using JustBet and its related services, you agree to the practices described in this Privacy Policy. We appreciate your trust and aim to ensure your experience with us is always secure, transparent, and ripper.

🎲

JustBet Casino

Welcome Bonus

Claim Bonus at JustBet →
JustBet responsible gaming